Delete your account

You can have your Flyyt account deleted at any time. This page explains how, what is removed, and what we are legally required to keep.

In the app

1. Open the Flyyt app and go to Settings.

2. Tap Delete account at the bottom.

3. Confirm in the dialog.

We will get back to you within one month. Until then you can keep using the app as usual.

Without the app

If you no longer have the app installed, or cannot sign in, write to us at privacy@flyyt.app. Please include the phone number your account was created with so we can identify it. We will confirm receipt and respond within one month.

What is deleted

• your account and your access to the app
• your profile: name, date of birth, nationality, email address and phone number
• your vehicles
• your company master data, where you created it and nobody else uses it
• your identity verification records

What we have to keep

Invoices already issued, and the records behind them, are kept for ten years. We are legally required to do so (§ 147 AO, § 257 HGB — German tax and commercial law). Those records contain the details an invoice must state, including the name and address of the recipient. They are not used for any other purpose and are deleted once the period expires.

This applies even when your account is deleted: an invoice we have issued cannot be withdrawn.

How long it takes

We respond within one month of receiving your request (Art. 12(3) GDPR). If a trip is still running or a payment has not settled yet, we wait until that is finished and tell you so.

Questions

Write to us at privacy@flyyt.app. Our privacy policy explains in full which data we process and why.